Erik Batista

A skilled Technical Support Engineer with a B.S. in Computer Science and background in sales, dedicated to solving technical challenges.

PORTFOLIO

INVOCA (2023 - PRESENT)

Resolved 4,000+ tickets while mentoring 5+ Tier 1 staff to reduce escalations by 15% and leading training sessions to improve team capabilities.


RADIAL (2024)

Developed backend and Meta Ads integration for a platform which automates performance marketing.Stack: NextJS(ReactJS), NodeJS, PostgreSQL, Cloudflare


TRENE WORKOUTS (2020)

Implemented front-end development from UI design files for this subscription-based fitness iOS app.Stack: Swift, Google Firebase SDK


YELP (2021 - 2022)

Drove $73,000 in revenue at Yelp through 65+ daily client calls, managing 140 accounts and optimizing ad campaigns to boost conversion rates for over 50% of clients.


CARFEW (2019)

Developed the UI/UX and front-end of the Carfew "modern hitchhiking" web app while working with three engineers in a Scrum Agile environment to optimize the development process.Stack: HTML5, CSS3, JavaScript, MongoDB, Google APIs(Maps, Places, and Directions)


Number Finder (2019)

Developed subscription based iOS app to easily find more information about a person's number.App was generating $8k MRR.Stack: Swift, SwiftSoup

WE DISCONTINUED THIS SERVICE.


EVERNOTE KEEP (2017)

Developed widget iOS app to quickly write notes right from your lock screen rather than going through the painful process of opening the app, accessing the appropriate folder, and creating a new note.Stack: Swift, SnapKit

WE DISCONTINUED THIS SERVICE.


GOOD FONTS (2019)

Developed a subscription-based iOS app, enabling users to export text in various fonts to third-party apps like social media and chat platforms.Generated a revenue total of $12,000.Stack: Swift, StoreKit, Sketch

WE DISCONTINUED THIS SERVICE.


TULIPE (2020)

As part of my learning on how to run programmatic ads and influencer marketing campaigns, I built a vegan skin care startup with Shopify.Sold startup for $30k.

WE DISCONTINUED THIS SERVICE.